Return Policy

Please read all conditions below

First Stop – Qatar reserves the right to refuse a return, refund, or exchange request. Please make your claims for damaged items on delivery or missing items within 24 hours.

If you decide to return your purchase, you may do so within 7 days, provided the product is not opened, the seal is not broken, and you present the original invoice.

Note: If the product is opened and the seal is broken, it will be regarded as used, and returns will not be accepted.

All returns and cancellations after receiving the order(s)/product(s) are subject to a QR 25 fee.

The following conditions apply:

⦁ To return an item, please call our Customer Care at +974 3131 8884 or email online@firststop.qa
⦁ All returned items must be in brand new condition (AS SOLD CONDITION), in their original box, and must include all packing materials, blank warranty cards, manuals, and all accessories.
⦁ Goods must be complete, unused, and in ‘AS NEW’ condition as received. If the seal is broken or the box is opened, the product is considered used and cannot be returned.
⦁ If the goods are defective, please specify the defect. Please DO NOT write or mark anywhere on the product’s factory packaging (carton) or on the product itself.
⦁ Pre-orders are non-refundable and must be paid in advance as items are specifically booked for the customer who placed the pre-order.
⦁ Refunds will be processed only through the original mode of payment.

Cancelling an Order for Home Delivery or Pick-Up from Store
You may cancel the order within 24 hours after receiving your order.

Please notify us by phone at +974 3131 8884 or email online@firststop.qa. Kindly mention your reason for cancellation so we can work on improving our service.