Terms & Conditions

1. Introduction

These Terms and Conditions (“Terms”) govern the access to and use of the website firststop.qa (“Website”) and the online services provided by First Stop – Qatar (“Company”, “we”, “us”, or “our”), having its principal place of business in the State of Qatar. By accessing or using the Website, you acknowledge that you have read, understood, and agreed to be bound by these Terms.

 

2. Eligibility

Use of the Website and services is available only to individuals who are legally capable of entering into binding contracts under the laws of the State of Qatar. Any person prohibited under applicable laws from receiving such services shall not access or use the Website.

 

3. Acceptance of Terms

Your acceptance of these Terms occurs upon:

• Clicking an acceptance or agreement option where provided; or
• Accessing or using any part of the Website or services.

If you do not agree to these Terms, you must immediately discontinue use of the Website.

 

4. Account Registration and Security

You are solely responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account. The Company shall not be liable for any loss or damage arising from unauthorized use of your account. You agree to notify the Company immediately upon becoming aware of any unauthorized access.

 

5. Intellectual Property Rights

All content available on the Website, including but not limited to text, images, graphics, videos, software, logos, and trademarks (“Content”), is the exclusive property of First Stop – Qatar or its licensors and is protected under applicable intellectual property laws of Qatar.

No Content may be copied, reproduced, modified, distributed, transmitted, or exploited for commercial purposes without prior written consent from the Company, except for personal, non-commercial use with all proprietary notices retained.

 

6. Advertisements and Promotions

The Website may contain advertisements and promotional materials. The Company reserves the right to modify, remove, or display advertisements at its sole discretion without prior notice.

 

7. Trademarks

“First Stop – Qatar” and associated logos are registered or unregistered trademarks of the Company. All other trademarks displayed on the Website belong to their respective owners and are used for identification purposes only.

 

8. User Submissions

Any content submitted by users, including reviews, comments, images, or other materials (“Submissions”), shall be deemed non-confidential and non-proprietary. By submitting content, you grant the Company an irrevocable, worldwide, royalty-free right to use, reproduce, modify, publish, and distribute such Submissions for any lawful purpose.

 

9. Payments and Billing

All purchases made through the Website require a valid payment method. By submitting payment details, you authorize the Company or its authorized payment processors to charge the applicable fees to your selected payment method.

You are responsible for all charges incurred under your account. Any billing disputes must be reported within five (5) days of the transaction appearing on your bank or card statement. Prices displayed on the Website apply exclusively to online purchases and may differ from prices offered at physical retail locations.

 

10. Refund Policy

Refunds shall be processed in accordance with applicable laws of the State of Qatar, including Qatar Consumer Protection Law.

Refunds may be provided in the following circumstances:

• Where the product is declared out of stock or has not been shipped;
• Where the product is proven to be defective, damaged.
• Where delivery fails due to reasons attributable to the Company.

The Company shall not be responsible for delivery delays or failures arising from inaccurate or incomplete information provided by the customer. Any additional costs incurred due to re-delivery may be charged to the customer where permitted by applicable law. Any additional costs incurred due to re-delivery may be charged to the customer where permitted by applicable law.

 

11. Delivery Terms

Valid identification may be required at the time of delivery. Product specifications, including colour and model, must be confirmed prior to order placement.

The Company reserves the right to cancel orders resulting from technical errors, pricing inaccuracies, cyber incidents, or unforeseen circumstances. Orders not delivered within ten (10) days due to stock unavailability or logistical issues may be automatically canceled.

 

12. Pre-Orders

Products available for pre-order may be purchased prior to their official release date. Pre-ordered items shall be dispatched on the release date and delivered within two (2) to four (4) working days, subject to availability.

 

13. Order Confirmation

Upon successful placement of an order, customers shall receive an order confirmation via email. Shipping details shall be communicated via email and SMS upon dispatch.

If a shipment appears damaged or tampered with, the customer must refuse delivery and immediately contact Customer Support at +974 3131 8884 or via firststop.qa/contact, quoting the relevant order reference number.

 

14. Returns and Warranty
Product warranties, where applicable, are provided solely by the respective manufacturers in accordance with Qatar Consumer Protection Law. The Company does not issue independent warranties but shall assist customers in exercising their statutory and manufacturer warranty rights.

Customers must notify the Company within forty-eight (48) hours of delivery if a product is received damaged, defective, or materially different from the order. Returned items must be unused, in original condition, with original packaging, accessories, and invoices.

Returns shall not be accepted in cases of misuse, accidental damage, installation or consumption, tampered or missing serial numbers, or defects not covered under the manufacturer’s warranty. All returned products are subject to inspection and verification by the Company.

Where a defect or non-conformity is confirmed, the Company shall, in accordance with applicable law, offer repair, replacement, or refund, subject to product availability. If replacement stock is unavailable, a refund request shall be initiated and communicated to the customer via registered email.

 

15. Shipping Policy

The Company endeavors to deliver all orders accurately, securely, and within the estimated delivery timeframe. Delivery timelines may vary based on location, availability, and logistical factors. Shipping charges may apply to certain promotional items.

 

16. Limitation of Liability

To the fullest extent permitted by law, First Stop – Qatar shall not be liable for any indirect, incidental, consequential, or punitive damages arising from the use of the Website or products purchased therefrom.

 

17. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the State of Qatar. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Qatar.

 

18. Grievance Officer

Mr. Abid MT
Email: online@firststop.qa
Mobile: +974 3000 9464

 

By using this Website, you confirm your acceptance of these Terms and Conditions.